At Jane Yeh Design, we do our best to keep our customers happy. If you couldn’t find the answers to your questions here in our FAQ section, feel free to contact us.
Please note that our premises are not suitable for young children so if possible we recommend you make alternative arrangement for their care.
How do I purchase a Jane Yeh gown?
To personally view the Jane Yeh bridal collection you need to book a consultation appointment. You can do this by emailing bridal@janeyeh.com
Does this consultation appointment have a cost?
Yes, the one hour appointment with Jane Yeh costs $75, which is deductible from your wedding gown price if you decide to place your order with us.
What happens at a consultation?
At a consultation, a consultant will discuss with you about your dream wedding dress, take you through our styles and advise you on your preferred wedding gown style. Sample gowns are used as a guide only, mainly in sizes 10 & 12 and some 14 & 16.
What are your lead times?
For the busy bridal season (for New Zealand, October through to March) we suggest a 6-9 month lead time. However, we are able to make a gown in a shorter time depending on the style required. Our consultants will advise you on the situation.
How do I purchase a Jane Yeh gown from overseas?
Our process has been very successful with previous overseas clients –
1. After choosing your preferred style, you will be given a quote (plus freight charges) for the dress and photos of exactly what it will look like
2. We require a 50% deposit for the gown
3. You will be sent a measurement form which should be taken to your local tailor or dress maker to take your measurements.
4. We post you the fabric swatch of your dress.
5. The delivery date will be set when it is convenient for you, or for when the dress is needed.
6. Before we send the dress to you, we will email you photos of your exact dress to check that you are 100% happy
7. The balance owing needs to be paid before it is sent.
8. When you receive the dress, you may need to visit your local tailor again for minor alterations to ensure a perfect fit.
What is the price range for a Jane Yeh gown?
A small selection of ready-to-wear gowns is available from $3000.
Our made-to-measure couture range starts at $4,250.
Gowns designed especially for you, personally by Jane Yeh, will start from $5000.
All clients will be given a written quotation of your preferred dress style at the end of your consultation appointment.
Are the Jane Yeh gowns New Zealand made?
All of the Jane Yeh made-to-measure gowns are designed and made in Jane Yeh’s salon in Auckland. Most of our high quality fabrics and trims are imported – mostly from Europe.
Do you have any other stockists?
The only other stockist we have is “Brides on Thorndon”, in Wellington.
Do you have accessories available?
We have a range of veils, hair accessories and jewellery which can be bought or specially made to coordinate with your wedding gown.
What are the delivery charges for orders from Jane Yeh Online Boutique?
The delivery cost is $8.80 per order to non-rural areas in New Zealand, and $11.80 per order to rural areas in New Zealand. Our courier companies do not deliver to P.O. Boxes.
Which payment methods are accepted in Jane Yeh Online Boutique?
We accept Direct Bank Transfers and Credit Card via Paypal (even if you don’t have a Paypal account).
How long will delivery take?
Once we have received your payment, the delivery usually takes 1-3 working days via courier.
What exactly happens after placing an order?
After you have placed your order, we dispatch your parcel as soon as we can after your payment has been cleared.
Do I receive an invoice for my order?
Yes, an email invoice will be sent automatically to you once your order has been placed.
What are the refund and exchange policies?
The conditions of all brand new lingerie with original packaging are checked before dispatch and we will not dispatch them unless they are in perfect conditions. For undergarments, refund and exchanges are not permitted due to hygiene reasons. All items are sealed in plastic bags upon dispatch and we are not responsible for any damages once they have been dispatched. All customers are more than welcome to ask questions about specific products of interest prior to purchase.